Privacy Policy

Coparent.Now does not sell personal information or share it for cross-context behavioral advertising. We use personal information to operate the service, protect accounts, deliver the features you request, and communicate with you about product, support, billing, and security matters.

Sensitive context matters here. Coparent communication can include family schedules, school details, medical notes, legal names, and other sensitive information. We design the service around that reality and treat security, access control, and auditability as core product functions.

Who we are

Coparent.Now is software for coparent communication. It helps parents communicate in a shared written space, maintain message history, manage account access, and use related workflow features we may offer over time.

Coparent.Now is operated by DotNow Labs LLC. For CCPA purposes, DotNow Labs LLC is the "business" that collects personal information. For GDPR purposes, DotNow Labs LLC is the "data controller." Our service providers who process data on our behalf act as data processors under applicable law.

Coparent.Now is a technology platform. It is not a law firm, mediator, therapy provider, medical provider, emergency service, or legal-advice service.

What we collect

• Account and contact information: name, email address, normalized email address, account role (parent, attorney, mediator, parenting coordinator), login and verification details, and information you provide when you contact us or join the product.
• Service content: messages (including subject lines and body text), thread metadata, timestamps, read and delivery receipts, calendar events, file attachments, invite details, account settings, and other information you submit through the platform. Messages between coparents may contain sensitive information about children (names, schedules, medical details, school information), about legal proceedings, or about domestic situations. We treat all message content with the same security and access controls regardless of what it contains.
• Professional access information: observer invitations, professional identifiers, and related access-control data when a parent invites a professional viewer (such as an attorney, mediator, or parenting coordinator).
• Usage and security data: browser type and version, operating system, device type, approximate network information (such as IP address), timestamps, request metadata, abuse-prevention signals, and application events needed to operate and secure the service. We do not collect precise GPS location data. We do not provide real-time location tracking of users. We do not share location information between users.
• Billing data: subscription plan details, billing events, payment history, and payment records if you purchase a paid feature. Payment card numbers, bank account numbers, and other sensitive financial credentials are handled by our third-party payment processor and are not stored by Coparent.Now.
• Support communications: emails or other messages you send to us.

How we use your information

• Provide, secure, maintain, and improve Coparent.Now.
• Authenticate users, deliver messages, and enforce access controls and entitlements.
• Generate account, billing, support, and security communications.
• Detect, investigate, and prevent fraud, abuse, misuse, and security incidents.
• Comply with legal obligations and enforce our terms and policies.
• Measure product performance and understand usage patterns using service-side analytics.
• Retain communication records to preserve their integrity and potential evidentiary value (see "Data retention" below).

We do not use message content for advertising, profiling, or behavioral targeting. We do not use message content to train machine-learning models.

Legal bases for processing

Where applicable (including under GDPR), we process personal information on the following legal bases:

• Contract performance: to provide the service you signed up for, deliver messages, manage your account, and fulfill paid features.
• Legitimate interests: to operate, secure, and improve the platform, detect abuse, enforce our terms, and conduct service-side analytics. Our legitimate interests do not override your fundamental rights.
• Legal obligations: to comply with applicable law, respond to valid legal process, and retain records as required.
• Consent: where required by law for specific processing activities. You may withdraw consent at any time, though withdrawal does not affect the lawfulness of processing performed before withdrawal.

How we share information

• Service providers: vendors that help us host, secure, communicate, bill, and operate the platform. Our service providers are contractually obligated to use personal information only for the purposes we specify.
• Authorized participants: the other parent in a shared family thread, and any professional viewer the relevant parent authorizes through product controls. We do not supervise, audit, or control how professional viewers use the information they access. Obligations regarding confidentiality and further use are solely between the granting parent and the professional.
• Legal and safety disclosures: we may disclose information when required by a valid court order, subpoena, search warrant, or other legal process, or when reasonably necessary to protect rights, safety, or the integrity of the service. We may resist or narrow overly broad legal requests. Where permitted by law, we will notify you before disclosing your information in response to legal process, unless we are prohibited from doing so or we believe notification would create a risk of harm. We will not produce one parent's records to the other parent without proper legal process.
• Business transfers: if we merge, reorganize, or sell assets, information may transfer subject to applicable law and this policy. We will notify you before your information becomes subject to a different privacy policy.

We do not sell personal information and we do not use personal information for cross-context behavioral advertising. We do not sell or share children's information referenced in coparent messages.

Sensitive information

Messages between coparents may contain sensitive information, including health details (medications, doctor visits, allergies), legal information (custody schedules, court dates, attorney communications), children's personal information (names, birthdates, school details), and information related to domestic disputes or safety concerns.

We do not treat different categories of message content differently from a security standpoint. All messages receive the same access controls, encryption in transit, server-side authorization checks, and audit protections regardless of content. We do not scan, analyze, or flag message content for advertising, profiling, or behavioral purposes.

We do not collect precise GPS location data. We do not provide real-time location tracking between users. We do not share one user's network or location information with the other user. This is by design, given the domestic safety context in which many coparents use the service.

Cookies and tracking technologies

We use a limited number of cookies and similar technologies to operate the service:

• Essential cookies: required for authentication, session management, security protections (such as Turnstile anti-abuse verification), and core platform functionality. These cannot be disabled without breaking the service.
• Analytics: we use service-side analytics to understand usage patterns and improve the product. We do not use third-party advertising trackers, retargeting pixels, or cross-site tracking technologies.

You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent you from logging in or using the service.

Do Not Track: we do not currently respond to Do Not Track (DNT) browser signals, as no uniform technology standard for DNT has been finalized. If a standard is adopted in the future, we will update this policy accordingly.

Security

We use administrative, technical, and organizational safeguards designed for the sensitivity of the data we process. These include access controls, server-side authorization checks, audit logging, transport encryption, vendor controls, and internal service boundaries designed to keep storage out of direct public reach.

No system is perfectly secure. You are responsible for safeguarding your own account credentials and for notifying us promptly if you believe your account has been compromised.

Data breach notification

In the event of a data breach affecting your personal information, we will notify you and relevant regulatory authorities as required by applicable law. Where required by GDPR, we will notify the relevant supervisory authority within 72 hours of becoming aware of a qualifying breach and will notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights and freedoms.

Data retention

Coparent.Now is a communication platform whose value depends on the integrity and availability of the communication record. Our retention practices reflect this:

• Communication records (messages, subject lines, timestamps, read receipts, file attachments, calendar events): retained indefinitely. Communication records may serve as legal or evidentiary documentation and may be relied upon by either parent, professional viewers, or courts. We do not delete or expunge communication records created through the service, regardless of account status, subscription status, or termination.
• Account information (email, role, settings): retained for as long as the account exists and for a reasonable period afterward to support audit, recovery, and legal obligations.
• Billing data: retained as required by tax, accounting, and financial regulations.
• Usage and security data: retained for the period necessary for security, abuse prevention, and operational purposes, typically no longer than 24 months.
• Support communications: retained for as long as necessary to resolve the matter and for a reasonable period afterward.

One parent's deletion request does not automatically delete shared communication records that the other parent relies upon. This reflects the shared nature of coparent communication. See "Your choices" and "California privacy rights" below for how deletion requests are handled.

Account closure and data handling

When you close your account, we retain communication records that are shared with the other parent, as those records may serve as evidence or documentation for the other party. Account closure does not delete shared communication history.

We will delete or anonymize personal information that is not shared with other users and is not required for legal, audit, or operational purposes, subject to applicable retention requirements. If your subscription lapses, your messages are retained but certain viewing and export capabilities may be restricted until the subscription is restored.

Your choices

• Access and correction: you may request access to or correction of your account information by emailing [email protected].
• Marketing opt-out: you can unsubscribe from marketing emails by clicking the unsubscribe link in any marketing email or by emailing us. Opting out of marketing emails will not affect service-related communications such as account, billing, security, and support messages.
• Deletion requests: you may request deletion of your personal information. However, we may retain communication records where retention is necessary for the establishment, exercise, or defense of legal claims, where required by law, or where the records form part of a shared communication record relied upon by the other parent. We will inform you of the basis for any retained data.
• Browser controls: you can manage cookie and storage settings through your browser, though blocking essential cookies may prevent you from using the service.

California privacy rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to know: you may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it.
• Right to delete: you may request deletion of personal information we have collected, subject to exceptions under CCPA (including retention of records necessary for legal claims, compliance with legal obligations, and shared communication records).
• Right to correct: you may request correction of inaccurate personal information.
• Right to opt out of sale or sharing: we do not sell personal information and we do not share personal information for cross-context behavioral advertising. No opt-out is required because no sale or sharing occurs.
• Right to limit use of sensitive personal information: we use sensitive personal information only to provide the service and for purposes permitted under CCPA.
• Right to non-discrimination: we will not discriminate against you for exercising your privacy rights.
• Authorized agent: you may designate an authorized agent to make a request on your behalf. We may require verification of the agent's authority.

To make a privacy request, email [email protected]. We will verify your identity before processing your request. We will respond within 45 days, or notify you if we need an extension.

Other US state privacy rights

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon, Montana, and other states with comprehensive privacy laws may have additional rights, including the right to access, correct, delete, and obtain a portable copy of personal information, and the right to opt out of certain processing. To exercise these rights, email [email protected]. If your request is denied, you may appeal by emailing the same address with the subject line "Privacy Appeal."

International users and GDPR

Coparent.Now is operated from the United States. If you access the service from outside the United States, your information will be transferred to and processed in the United States. By using the service, you consent to this transfer.

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate data.
• Erasure: request deletion of your data, subject to exceptions for data necessary for legal claims, legal obligations, or shared communication records (GDPR Article 17(3)).
• Restriction: request that we limit how we process your data in certain circumstances.
• Portability: request a copy of your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.
• Withdrawal of consent: where processing is based on consent, you may withdraw it at any time.

We will respond to GDPR requests within one month. You also have the right to lodge a complaint with your local data protection supervisory authority.

To make a request, email [email protected].

Children

Coparent.Now is directed at adults. The service is not intended for use by anyone under 18, and we do not knowingly collect personal information directly from anyone under 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

If we learn that a child under 13 has created an account, we will deactivate the account and delete the associated personal information.

Parents using Coparent.Now will inevitably include information about their children in messages (names, schedules, medical details, school information). This information is treated as part of the shared communication record and is protected by the same security and access controls as all other content on the platform. We do not sell, share, or use children's information referenced in parent messages for advertising or any purpose other than operating the service.

Subpoenas and legal process

Communication records on Coparent.Now may be subject to subpoena, court order, or other legal process in connection with family law proceedings. Our approach to legal process:

• We respond to valid subpoenas, court orders, and search warrants issued by courts of competent jurisdiction.
• We may resist or narrow requests that we believe are overly broad, unduly burdensome, or not properly issued.
• We will not produce one parent's records to the other parent without proper legal process.
• Where permitted by law, we will notify the affected user before disclosing their information, unless prohibited by the legal process itself or where we believe notification would create a risk of harm.
• We may charge reasonable fees for record search, retrieval, and preparation in response to legal process.

To submit legal process, email [email protected] with a copy of the legal instrument.

Third-party links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with our platform.

Changes to this policy

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, security practices, or operational needs. If we make material changes, we will notify you by email to the address associated with your account and update the effective date above at least 30 days before the changes take effect. Continued use of the service after the updated policy takes effect constitutes acceptance of the changes.

Contact

Questions, privacy requests, or concerns? Email [email protected].

DotNow Labs LLC
Registered in the State of Florida, United States.