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Effective date: April 13, 2026

Terms of Service

Coparent.Now is software for coparent communication. These Terms of Service govern your access to and use of the Coparent.Now website, product, and related services. By accessing or using Coparent.Now, you agree to these terms.

In these terms, "we," "our," and "us" refer to DotNow Labs LLC, doing business as Coparent.Now.

Important: Coparent.Now is a technology platform, not a law firm, court service, therapist, mediator, medical provider, or emergency-response service. Nothing on the platform is legal advice, therapy, or emergency support. You should consult a licensed attorney regarding your legal rights and obligations.

If you believe you are in danger, call 911. If you are having thoughts of suicide or self-harm, call or text 988 (Suicide & Crisis Lifeline). If you are experiencing domestic violence, call the National Domestic Violence Hotline at 1-800-799-7233. Do not rely on Coparent.Now or any messaging platform to protect your physical safety.

1. Eligibility and accounts

You must be at least 18 years old and legally able to enter into these terms. You agree to provide accurate account information and to keep it updated. You are responsible for maintaining the security of your account and for all activity that occurs under it.

2. How the service works

Coparent.Now provides communication and related workflow tools for parents and their authorized participants. Features may include shared threads, message history, calendars, file attachments, notifications, record exports, and optional paid capabilities.

The service is designed around an append-only communication record. Once a message is committed, it becomes part of the shared record and is preserved with its timestamps and related record metadata. Coparent.Now describes that record as tamper-evident and independently verifiable. That is a product-integrity claim, not a promise that any court will treat the record as conclusive evidence.

3. Shared communication records

Messages exchanged between matched coparent accounts become part of a shared communication record. Neither parent has exclusive ownership or unilateral control over shared messages once sent. Each parent retains access to the shared record subject to account status and these terms.

If one parent suspends or terminates their account, the shared communication record remains accessible to the other parent. We do not delete shared records based on the action of a single parent.

4. Your content and permissions

You retain ownership of the content you submit to Coparent.Now. You grant us the limited rights necessary to host, process, transmit, secure, back up, display, and otherwise operate the service.

You represent that you have the right to submit the content you upload or send, and that doing so does not violate the rights of others or applicable law.

If you upload files, attachments, photos, or documents, you are solely responsible for the content you upload. We do not screen uploaded files. Shared files become part of the communication record and are subject to the same append-only shared-record terms as messages. We may remove content only in response to a valid court order or where content involves highly sensitive personal identifiers (such as Social Security numbers, passport numbers, or financial account numbers) submitted by the affected party. If we become aware of illegal content, we may refer the matter to law enforcement.

5. Acceptable use

We reserve the right to review, restrict, or annotate user accounts that we reasonably believe have violated these terms. If we restrict or annotate an account, the annotation may become part of the communication record visible to both parents and any authorized professional viewers.

6. Record integrity and altered records

Records produced by Coparent.Now (including messages, exports, PDFs, and any other output generated through the platform) are designed to preserve the integrity of coparent communication. Records may be used for lawful purposes, including providing them to attorneys, mediators, courts, or other professionals.

Any altered, edited, or manipulated version of a record exported from Coparent.Now is not an official Coparent.Now record. This includes any physical or digital modification that changes, obscures, omits, adds to, or misrepresents the original content, formatting, timestamps, metadata, or context of the communication. We disclaim all responsibility for the use, reliance upon, or submission of altered records.

We do not guarantee that records generated by Coparent.Now will be admitted as evidence in any legal proceeding. Admissibility is determined by the applicable court and rules of evidence, not by us.

7. Record retention and no-deletion policy

Coparent.Now retains communication records to preserve their integrity and evidentiary value. We do not delete or expunge records created through the service, regardless of account status, subscription status, suspension, or termination.

Deletion requests submitted under privacy laws such as the GDPR or CPRA are subject to legally recognized exceptions for records that are necessary for the establishment, exercise, or defense of legal claims, or that must be retained for legal compliance. Where an exception applies, records will be retained and the requester will be notified of the basis for retention.

8. Professional viewers and shared access

Certain features allow a parent to invite a professional viewer (such as an attorney, mediator, or parenting coordinator) or other authorized participant to view the communication record on a read-only basis.

If you grant access to a professional viewer, you are solely responsible for managing, monitoring, and revoking that access. We do not supervise, audit, or control how professional viewers use the information they access. Obligations regarding confidentiality, privilege, and further use of accessed records are solely between you and the professional you invite.

We make no representations about whether communications on the platform are protected by attorney-client privilege, work-product doctrine, or any other legal privilege. Consult your attorney regarding privilege before granting access.

9. Court-ordered use

Some users may be directed or ordered by a court to use Coparent.Now for coparent communication. If you are court-ordered to use the service, please note that Coparent.Now operates independently from the court system. We do not enforce court orders, interpret court orders, provide legal counsel, or mediate disputes between parents.

Use of Coparent.Now under a court order constitutes acceptance of these terms. You agree to use the service in accordance with any court order requiring, compelling, or suggesting you do so, and in compliance with these terms.

10. Paid features and billing

If you purchase a paid feature, you agree to the pricing, billing frequency, and renewal terms presented at the time of purchase.

Paid subscriptions will renew automatically at the end of each billing period unless you cancel before the renewal date. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of the period you have already paid for.

To cancel a subscription, use the account settings page or contact us at [email protected].

Payment processing is handled by third-party payment providers. Their terms and privacy practices also apply to payment-related activity.

Refund policy: Except where required by law, fees are non-refundable once charged. We may, at our sole discretion, issue refunds for unresolvable platform errors. Any discretionary refund does not create a precedent or obligation for future refunds.

You agree not to initiate chargebacks or payment disputes for services that have been provided to you in accordance with these terms. A chargeback initiated without first contacting us to resolve the issue may be considered a material breach of these terms and may result in account suspension.

11. Data export and record access

Depending on your subscription status, you may be able to export or download communication records in various formats (such as PDF, TXT, or CSV). Exported records are provided as they exist in the platform at the time of export.

Access to records, download of records, and delivery of records may require an active subscription. If your subscription lapses, your messages remain saved on the platform but certain viewing and export capabilities may be restricted until you resubscribe.

12. Availability and changes

We may modify, improve, suspend, or discontinue features at any time. We may also update these terms to reflect product, legal, security, or business changes. If we make material changes, we will update the effective date above and may provide additional notice. Continued use after updated terms take effect constitutes acceptance of the updated terms.

13. Suspension, termination, and record retention

We may suspend or terminate access if we reasonably believe you have violated these terms, created security or abuse risk, used the service unlawfully, or otherwise threatened the integrity of the platform or other users.

You may stop using the service at any time. However, termination of your account does not delete the shared communication record. Messages you have sent remain part of the record and remain accessible to the other parent. This reflects the shared nature of coparent communication records.

If your subscription lapses or your account is suspended, your messages are retained. You will not be able to access paid features until the subscription is restored, but no data is deleted.

Certain provisions of these terms survive termination by their nature, including provisions related to shared records, record integrity, billing obligations, intellectual property, disclaimers, indemnification, limitations of liability, and dispute resolution.

14. Privacy and children

Your use of Coparent.Now is also subject to our Privacy Policy, which describes how we collect, use, and protect information.

Coparent.Now is directed at adults. The service is not intended for use by children under 13, and we do not knowingly collect personal information directly from children under 13 in compliance with COPPA. Parents may include information about their children (names, schedules, medical details) in coparent messages. Such information is treated with the same security and access controls as all other content on the platform and is subject to the record retention and shared-ownership terms described in these terms.

15. Emergency resources and safety

Coparent.Now is not a safety tool. The service is not monitored for emergency content. We do not intervene in disputes, alert authorities, or provide crisis support.

If you believe another person is using the platform to threaten, harass, or endanger you, contact law enforcement directly. You may also contact us at [email protected] to report a safety concern, but we are not an emergency-response service and cannot guarantee response times.

16. Intellectual property

The Coparent.Now service, software, design, branding, and related materials are owned by us or our licensors and are protected by applicable intellectual property laws. Except for the limited rights needed to use the service in accordance with these terms, no rights are granted to you.

17. Disclaimers

To the maximum extent permitted by law, Coparent.Now is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted availability, error-free operation, or that the service will meet every need or legal requirement of your specific situation.

We do not provide legal advice, therapeutic services, mediation, or emergency support. Nothing on the platform, in our communications, or in any record generated by the service constitutes legal advice. You should consult a licensed attorney regarding your legal rights and obligations.

We make no guarantee that records generated by or exported from the platform will be accepted as evidence or deemed admissible by any court or tribunal. Admissibility is determined by the applicable court, rules of evidence, and the circumstances of each case.

18. Indemnification

You agree to indemnify, defend, and hold harmless DotNow Labs LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the service, (b) your content, (c) your breach of these terms, (d) your violation of any law or the rights of a third party, or (e) any altered, modified, or misrepresented version of a Coparent.Now record attributed to your account.

19. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, or data arising out of or related to the service or these terms.

To the maximum extent permitted by law, our total liability for claims arising out of or relating to the service or these terms will not exceed the amount you paid us for the relevant paid feature in the twelve (12) months before the event giving rise to the claim. If you did not pay for a relevant paid feature during that period, this amount may be zero.

20. Dispute resolution

Informal resolution first

Before filing any formal claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

Binding arbitration

If informal resolution fails, any dispute arising out of or relating to these terms or the service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may seek injunctive or equitable relief in court to protect intellectual property rights or to prevent irreparable harm. Either party may bring qualifying claims in small claims court.

Class action waiver

All disputes must be brought in the parties' individual capacity and not as a plaintiff or class member in any purported class, collective, mass, or representative proceeding. The arbitrator may not consolidate claims or conduct class arbitration.

Jury trial waiver

To the extent permitted by applicable law, each party waives any right to a trial by jury in any proceeding arising out of or related to these terms or the service.

21. Statute of limitations

Any claim arising out of or relating to these terms or the service must be filed within one (1) year after the cause of action arises, or it is permanently barred.

22. Force majeure

We will not be liable for any failure or delay in performing our obligations under these terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, power failures, internet or telecommunications failures, cyberattacks, or pandemics.

23. Governing law and venue

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. For any disputes not subject to arbitration under Section 20, the exclusive venue is the state or federal courts located in Florida, and you consent to that venue and personal jurisdiction.

24. Assignment

We may assign or transfer these terms, in whole or in part, including in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law. You may not assign or transfer these terms or any of your rights or obligations under them without our prior written consent. Any attempted assignment in violation of this section is void.

25. Severability

If any provision of these terms is held to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

26. Entire agreement

These terms, together with our Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and us regarding the service and supersede all prior and contemporaneous understandings, communications, and proposals relating to the service.

27. Contact

Questions about these terms? Email [email protected].