SMS consent and help
Coparent.Now’s SMS program is transactional only. Before SMS is enabled, the account holder must complete the applicable consent flow below. SMS is limited to user-requested one-time passcodes and optional notices that an event is waiting inside the app. Texts never include the contents of a coparent message, child information, attachments, case details, or marketing.
How users opt in
When SMS becomes available for an account, enrollment is completed only inside the authenticated Coparent.Now account. Coparent.Now does not accept SMS enrollment through a public form.
- Sign in to Coparent.Now and open account settings.
- Enter the mobile number that should receive texts.
- Request a one-time passcode to verify control of that number.
- For optional app notifications, separately select the SMS notification checkbox and save the preference.
The notification checkbox states: “I agree to receive automated transactional texts from Coparent.Now at the number provided, including notices that I have a new in-app message. Message frequency varies. Message and data rates may apply. Reply STOP to stop or HELP for help. Consent is not a condition of purchase.”
Requesting a one-time passcode authorizes only the verification texts needed for that request. It does not enroll the number in optional notification texts.
Message types and frequency
- Verification: a short-lived one-time passcode sent only after the user requests it.
- App notifications: a generic notice such as “Coparent.Now: You have a new in-app message.” These notices contain no message preview or family details.
Message frequency varies with verification requests and account activity. Coparent.Now does not send promotional or marketing SMS.
How users opt out
Reply STOP to end text messages from the Coparent.Now toll-free number. Users can also disable optional SMS notifications from account settings. After the one-time carrier-required opt-out confirmation, no other SMS will be delivered unless the user replies START and re-enables the applicable setting.
Reply HELP for assistance. Users can also email [email protected] or call (888) 470-7870.
No SMS conversations
The SMS program does not permit parent-to-parent texting or support conversations. Coparent.Now processes carrier-required STOP, START, and HELP commands; other replies are not a product communication channel.
Privacy
Mobile numbers and SMS consent records are used only to provide and secure the requested SMS service. Mobile information is not sold or shared with third parties for their marketing or promotional purposes. Service providers may process the minimum information needed to deliver messages and enforce carrier requirements.
Read the Privacy Policy and Terms of Service for more information.
Program operator
Coparent.Now is operated by DotNow Labs LLC, doing business as Coparent.Now, registered in Florida, United States.